Tag Archives: startups

What You Can Learn from an Orchard about Growing your Business

Apples

Approach building your company like planting an orchard. Be sure that you know what your customers want today but also a few years down the road as well.

By:  Andrew Johnson, Ph.D.

What does growing apples have to do with building a life science company?  It turns out that there are a lot of similarities if you look closely.  A successful orchard requires a huge investment in planning (what variety of trees, how much of each, etc.), effort (a lot of work before the first harvest), finances (cost of land, labor, farm equipment etc.) and time (trees need a number of years to mature before your first harvest) to become successful.  The successful orchard keeper needs to have a good assessment of what types of fruit his customers will want in a few years and also how he can differentiate his own business from other orchards in the area to compete successfully.  The leadership of a strong life science business needs to think in the same terms.  What need will your offering(s) fulfill in the future and why will customers come to you rather than to your competitors?  With an orchard, once you plant the trees, you are now committed to your view of the future market for your products and now everything is about nurturing your trees until you have your first harvest.  With a startup, once you have selected a product and/or service, all of your efforts will be to get it successfully to market.  The orchard keeper cannot rip up trees next year if he thinks that the market for his fruit has changed.  Likewise, most startups do not have the funds (or time) to scrap a product offering once they are working to get it to market.  The lesson here is, make sure to spend enough time to understand your market, your customers and how you will successfully sell and then commit to a laser-like focus for getting that offering to market as soon as possible.

Tips for Building a Strong Startup:

  • Plant Trees:  Build your company for strong and steady future business.  Whether you are offering a platform, service or a one-time sale of a large instrument, referrals are the key to efficiently growing profitably.  Winning new customers is costly so getting referrals from happy customers is like harvesting apples in the fall.  The time, effort and investment you put into winning strong early customers will pay off as they share their experience with your future customers.  Building a scalable infrastructure that consistently and efficiently delivers the goods that delight your customers will insure success in the long run.
  • Build a Barrier to Entry:  It takes a while to plant and nurture an orchard.  However, once your trees have matured, you will have happy customers coming on a regular basis.  Building strong relationships with key opinion leaders, establishing preferred vendor status with organizations and establishing your company as a market leader in the technology is a lot like planting new trees.  There is a lot of prep work up front and the rewards are not immediate but once you have done this, this makes it very difficult for competitors to come into the market later.
  • Plant some Pumpkins Too:  As a startup, you need to start generating revenues as soon as possible to prove out your business.  Your team will need to put a lot of focus on getting your first sales and creating happy customers.  Many startups make the mistake of neglecting to build in some time for creating a scalable and profitable business.  You will be planting and harvesting an annual crop like pumpkins to do this. Developing a product road map that contains both near term (pumpkins) and long term (apples) offerings will allow you to get to market faster and get the insights you need to insure a better outcome with your later prospects. However, the key here is using what you have learned about your customers, their wants and needs and enthusiasm for your offering to build an infrastructure that will allow you to maintain the high level of customer satisfaction that will lead to referrals from your customers (See first point – Plant Trees).

Take Home Points:

  • Start building relationships with key opinion leaders and strategic partners early (even before the launch of your first product or service).
  • Use the insights you gain of your customers’ wants and needs from early sales to guide your efforts as you scale the business.  (e.g. if you will start selling using distributors, make sure that you build in an infrastructure (tech support, technical inside sales, social media outreach, etc.) to maintain the level of support and service that your customers valued in the early days).
  • Everything you do and every interaction you have with the public will shape your brand.  A strong positive brand can be a powerful barrier to block your competitors.  Clearly identify the brand identity you would like to have and make sure that you and everyone in the company reinforce this in everything they do and with every interaction with the public.

Picture Credit:  © Sofiaworld | Dreamstime Stock Photos & Stock Free Images

Content Marketing: Are You Using This Key Tactic to Win the Startup Arms Race?

Classical Library

Effective content marketing is like building the world’s greatest library of resources in your field of expertise. Your audience (and customers) should find the materials there not only informative but entertaining and compelling.

By:  Andrew Johnson, Ph.D.

The sooner you connect with your customers the better.  Most consider this to be when you have your first sales with them.  However, content marketing gives you the opportunity to connect with them in a meaningful way long before your product launch. You start the connections that will build the awareness and trust that leads to strong product sales in the future with this tactic.  These early relationships will provide you with insights not only on how to communicate with them but also help you to establish what offerings will delight them.

Effective Content Marketing can help startups win against larger established competitors Content marketing is an especially important effort for any startup company.  When you introduce game-changing products into the marketplace, you will be introducing something that is, by its very nature of being innovative, unfamiliar. Your content marketing efforts will be one of the best ways to transform this ‘unfamiliarity’ into the trust and confidence that wins new customers.  Large established companies with powerful brand names like Apple, Thermo Fisher or Coke have the ability to launch new and unfamiliar products by using the trust that they have established with customers by virtue of having a strong brand.  However, even these large companies rely on content marketing to accelerate the successful launch of their innovations (e.g.  Google Glass, https://plus.google.com/+projectglass/posts )  When effectively deployed content marketing, , will build the kind of trust with your future customers that will significantly shorten sales cycle times, reduce the cost of sales and augment the impact that your marketing  efforts have for generating new leads, closed sales and boosting revenue.

Why is Content Marketing missing from many startup companies’ business plans?
Content marketing is not often included in the tactics that many startups use because its true value and purpose are not well understood.  Part of the problem comes from the name itself. Content Marketing is not really marketing at all but telling a story or providing some valuable information without reference to the company’s offerings.  A content marketing piece is more like the article you read in a magazine or newspaper than the ads in the same paper.  As such, the ROI between the investment in time and effort of launching and maintaining an effective content marketing campaign are a significant challenge to quantify with traditional marketing metrics.  The full benefit of an effective content marketing campaign can take time to be realized so this can seem to be a luxury to be cut when cash flow is tight (especially in the early days).

Want to learn more about why you should give Content Marketing a second look?  Get additional insights and tips from this podcast on the topic with the author on the No Boundaries Radio Hour Podcast hosted and produced by Scott Graves Content Marketing Podcast

Building an effective Content Marketing effort that won’t break the bank
As mentioned earlier in this post, the full value of an effective content marketing campaign takes time to be fully realized.  As such the earlier you get started the better.  The following tips will help you to do this in an efficient way that that will build the trust that future customer’s value when they decide who to do business with.

  • Know your audience:  Your audience is your target market segment.  Be sure to read the articles, blog posts, news pieces and other content that your customers are reading on a regular basis.  This will not only provide you with a wealth of ideas for topics that you will cover but also allow you to further  your understanding of what  issues are critical to your customers and hence how you might position your traditional marketing efforts as well (an early ROI from this).
  • Create interesting content, not ads:  Remember that you want to connect with your customers as a subject matter expert.   Remember that you are creating content that is interesting and that your future customers want to consume.  (When creating new content, you should be asking yourself why would someone want to read (listen, watch) this?  Rarely do we choose to watch or read an ad.
  • Create what you know:  You need to tell compelling true stories.  Be authentic and write about what you know.  Create content that discusses the issue or problem that your product will fix (resist the temptation to promote your product here, that makes it an ad).  Each piece you create should be inherently valuable to your target audience by itself.
  • Regular delivery is important:  It takes some time for your audience to discover your content.  Once they have discovered and like it, they may share it with others.  It is important to have a regular delivery of the content that you create.  Whether this is once a month (e.g. newsletter or blog post) once a week or daily is up to you.  Consistent delivery is more important than quantity, especially at the beginning.  Pick a regularity that you can keep up with (perhaps start with a monthly, you can always increase the frequency later).
  • Content quality first, delivery media second:  Create something that will delight your audience first, and then select the way that you will deliver it to your audience. Boring and irrelevant content delivered by a flashy YouTube video, podcast, blog or newsletter is still boring content.  (Don’t forget traditional publications, many trade publications are hungry for interesting articles.  Some print publications may also promote and/or publish an online version as well which can provide an even greater level of exposure).
  • Don’t go it alone:  The effort required to do this effectively is not trivial.  There are many resources that you can turn to lighten your burden.
    • Ask Key Opinion Leaders, influential customers and other authorities to consider writing a guest blog post or newsletter piece for you.
    • Hire a firm to help you create the content.  There are many excellent content creation firms that will take your ideas and create publication-ready copy for your blog, newsletter, white paper etc.
    • Don’t’ like to write?  Consider doing a podcast.  You can do this yourself but consider using a professional that knows how to create compelling content for this medium.
    • Embedded video clips.  Convert one of your written pieces into a compelling 2 minute video.  Resist the temptation to show your product in action.  (Think TED Talks rather than Ad copy).
    • Produce slideshows and webinars.  You have worked hard to create talks that showcase your science to academic and technical audiences.  Why not capture these ‘talks’ using software like Camtasia and share them on your website?  Hosting a webinar can also increase the impact of your presentations by allowing you to reach larger audiences that are geographically distributed while also providing the opportunity to interact with them live.  The other advantage of this is that you can easily record the session and share it.

Additional Resources:

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New Globalization Trends = New Startup Opportunities

globe over water

Issues of outsourcing and insourcing become especially critical during the growth phase of any startup.

By:  Michael Kaiser

For at least two decades, if not more, globalization has become the ‘karma’ for social, economic and political discussions.  And yet, the “jury is still out”.

What Is Globalization?
The impact of technology on globalization as been extensively reviewed and will continue to be so for the simple reason that technology is developing faster than globalization. I have chosen two slightly different interpretations of globalization:

1. Globalization refers to processes that increase world-wide exchanges of national and cultural resources. Advances in transportation and telecommunications infrastructure, including the rise of the Internet, are major factors in globalization, generating further interdependence of economic and cultural activities.

The term globalization has been in increasing use since the mid-1980s and especially since the mid-1990s. In 2000, the International Monetary Fund (IMF) identified four basic aspects of globalization: trade and transactions, capital and investment movements, migration and movement of people and the dissemination of knowledge. Further, environmental challenges such as climate change, cross-boundary water and air pollution, and over-fishing of the ocean are linked with globalization. Globalizing processes affect and are affected by business and work organization, economics, socio-cultural resources, and the natural environment.  Globalization | Wikipedia

2. The tendency of investment funds and businesses to move beyond domestic and national markets to other markets around the globe, thereby increasing the interconnectedness of different markets. Globalization has had the effect of markedly increasing not only international trade, but also cultural exchange. The advantages and disadvantages of globalization have been heavily scrutinized and debated in recent years. Proponents of globalization say that it helps developing nations “catch up” to industrialized nations much faster through increased employment and technological advances. Critics of globalization say that it weakens national sovereignty and allows rich nations to ship domestic jobs overseas where labor is much cheaper.  Globalization | Investopedia

Outsourcing and Insourcing
One of the key roles that globalization played for the United States, and one that generates to this day intense pro- and con- arguments is the issue of outsourcing.  Its negative impact on the manufacturing industry of the country has been thoroughly discussed and needs no repeating.

Now some good news have emerged for the opponents of outsourcing, and simply put, is the opposite: insourcing. In the December 2012 issue of The Atlantic magazine James Fallows and Charles Fishman explore this trend in separate articles that point with examples to a return of manufacturing in the United   States.

But can it be argued that outsourcing was always a negative one-way process, and thus represented all that was bad about globalization? The fact is that insourcing was already visible in the automotive industry of the country, with Toyota, Hyundai, BMW, Mercedes-Benz and other foreign car manufacturers establishing advanced manufacturing facilities in several states. The same was the case with some foreign pharmaceutical companies like Roche and Novartis who built large R&D and manufacturing facilities.

In both industries, automotive and pharmaceuticals, insourcing represented a two-way street in favor of the local and national economies, to the benefit of contractors, parts manufacturers and clinical research organizations.

There is no doubt that the wave of outsourcing in the last two decades led to irreversible losses to the number of manufacturing employment all over the US, including household needs and clothing; the reason was the cost of local manufacturing vs. foreign ones. Countries like China, India, Mexico, Brazil, Thailand, Viet Nam and other emerging economies eagerly answered to the demand for cheaper (but brand name) products. The US was not the only client, the European Union was not far behind and so were a limited number of Latin American nations. It was clear that globalization led to a major socio-economic shift, and more significantly a political one between the US and China, the latter emerging as the single most important competitor and provider to nascent and developed economies.

China and…
It cannot be ignored that the demand described above had a beneficial effect for the elephantine supplier that China became across the globe (and to a lesser degree two other BRIC countries, India and Brazil).  The local demand for the goods that it was producing for its clients changed Chinese society in a way that could not be predicted in the early 1990’s. A plethora of entrepreneurs and foreign manufacturers from General Motors and Apple to Italian and French clothing emerged
in response to its emerging middle class demand for Western goods. Chinese tourists started slowly showing up, in a manner reminiscent of the Japanese tourists in the late ‘50s and early ‘60s. But there was a significant difference: information technology in the form of internet, mobile phones, tablets, etc. which the Chinese eagerly adopted, a form of cybernetic tourism. But let me dispel the notion that all is roses, and for that no one better than James Fallows, not only in last December’s article, but in his many previous ones during his years in China as a reporter for The Atlantic magazine. His description of the brutal working conditions in many manufacturing facilities, even like the Foxconn one, is sobering to say the least.

As Charles Fishman describes in his article, the return of General Electric’s important home appliances business to their original Ohio base became necessary because the cost of outsourcing to China had reached a higher level than manufacturing in the United   States. (The Insourcing Boom | The Atlantic)

James Fallows explains why insourcing is returning back to the United States:

“Through most of post–World War II history, the forces of globalization have made it harder and harder to keep manufacturing jobs in the United States. But the latest wave of technological innovation, communications systems, and production tools may now make it easier—especially to bring new products to market faster than the competition by designing, refining, and making them in the United States. At just the same time, social and economic changes in China are making the outsourcing business ever costlier and trickier for all but the most experienced firms.

For Americans, the most important factor is the emergence of new tools that address an old problem. The old problem is the cost, delay, and inefficiency of converting an idea into a product. Say you have an idea for—anything. (For me, the list would start with silent leaf blowers, which I’d give to all my neighbors as gifts.) Before you can earn the first dollar from the first customer, you have to decide whether the product can be built, at what cost, and how fast, so you can beat anyone else with the same idea.”  Mr. China Comes to America | The Atlantic

This is not a case of a business analogy of “The China Syndrome”, the eponymous 1979 movie with a cast led by Jack Lemmon, Jane Fonda and Michael Douglas. Rather one should see insourcing as a corrective issue at a time of global financial dislocation, and the notion that China is folding its arms should be immediately discounted from this analysis. As a matter of fact, and paradoxically so, the American insourcing trend frees China to further develop and provide its global customers with its own line of automotive, appliances and other products, very much like Japan and South Korea have done in the past and up to the present time.  For China, the legendary Middle Kingdom, this will be a very different challenge to its present role as the global outsourcing destination.

The Other One
Another case of outsourcing and insourcing is India. Together with its neighbor China, they are the two most populated countries in the world, with an increasing middle class that looks to the US and Europe as their standards of social and economic improvement. The advantage that India had over China was its use of English in all its scientific and business endeavors, but China is rapidly meeting the challenge in that area as well. America may have outsourced clothing and other cotton and synthetic materials, but it insourced a gold price from India: software expertise in the thousands and thousands. India’s domestic industry did not fold its arms either and was able to provide its own manufacturing of heavy equipment and automotives. The Tata conglomerate acquired that British treasure, the Rolls Royce car and generic pharmaceuticals where manufactured by dozens of Indian companies, who in turn moved some of their manufacturing facilities to, yes, you guessed, the US.

Epilogue
As far as globalization in general is concerned, its future development will be measured by how well advanced and emerging economies and societies interact with each other and how they manage contrasting socio-political theories.

Suggested Reading

Note: A personal “Thank You” to Andrew Johnson, Ph.D., for referring me to The Atlantic articles listed above.

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Developing Opportunities in the Life Sciences: A Birds-Eye Review

Bald Eagle Soaring

Keeping a Birds-Eye view of the opportunities shaping the life sciences will allow you to develop effective strategies while keeping your head out of the clouds.

By:  Michael Kaiser

A brief preface: although the developing opportunities listed below refer to the life sciences, they can be adapted to the specific needs of other industrial sectors as well.

1. New Frontier: Stem Cells, Bioinformatics, Genomics, and Proteomics

a)  Stem Cells
bBioinformatics
c)  Genomics
d)  Proteomics

(See descriptions of a), b), c) and d) under “General References and Additional Reading”)

The high R&D cost of these “New Frontier” opportunities demands exposure and experience in dealing with academia, scientific personnel and the highest levels of corporate savvy and investment sources; their ultimate value more than merits the effort.

2. Biomaterials
Biomaterials include implant prosthesis, biochips, nanotechnology, fiber optics for minimally invasive implant or corrective surgery and biochemical suturing. They represent a valuable business opportunity for improving human health and a significant contribution in reducing healthcare costs.

3. Intellectual Property
This is a critical solution in protecting nascent opportunities in high-technology sectors. When the topic of intellectual property is discussed, one cannot but bring to mind the title that Kevin Rivette and David Kline came up for their book on the subject: “The Rembrandts in the Attic. Unlocking the Hidden Value of Patents”.

The potential legal implications of violating a patent requires the assistance of expert counsel in areas such as innovation, field of use, royalties, head-of-agreement terms, etc. Although being an expensive process that can negatively impact the financial resources of a biotechnology start-up, legal IP expertise also serves the purpose of prosecuting copy-cats.

4. Competitive Advantage
Competitive advantage: the key challenge and opportunity in commercial transactions and outcomes; its success lies in the axiom “Understand your competition as well, if not better than thyself”.

No company, be that a startup or established corporation, can afford the absence of competitive strategies. Skills in knowledge management and data mining are useful in the planning of corporate strategies in addition to the regular update of marketing e-commerce and social media tools used in the competitive analysis that precedes a successful commercialization. A clear understanding of information transfer technologies, e-commerce and sales and marketing tools is now an essential requirement in competitive analysis.

5. Entrepreneurship and Structure
Ideally, the entrepreneur enjoys and thrives while working in an innovative, fast-paced environment. However, the reality of the economic marketplace suggests that equal attention should be given to the role of ‘intrapreneurs‘, those executives who implement a formal corporate-like structure to reflect the vision of the entrepreneur’s initiative in a manner that conveys a more established and organized company image to investment sources.

6. Globalization
This one is the quintessential opportunity for any business sector and not just for a selected few because it implies an in-depth knowledge and understanding of the socioeconomic and political factors affecting the conduct of business in different regions. Just like we refer to startup companies, we can also refer to growing national economies, e.g., the BRIC countries.

The liberalization of world trade and the integration of regional markets such as the EU, NAFTA and ASEAN dovetail with organizations such as the WTO and GATT. Paradoxically, in the process of lowering trade barriers the pendulum has swung too far and we see an increase in protectionism by both industrial countries and newly industrialized ones. Furthermore, the fact that the Internet became an effective communications facilitator in no way replaces the unique value of face-to-face personal contact in all endeavors of business, sciences and humanities.

7. Mergers and Acquisition; Strategy and Technology Evaluation
The impact of IT has accelerated the process of consolidation and integration in the life sciences, particularly in those cases where a large pharmaceutical concern and a biotechnology company with a valuable technology platform are concerned. Shareholders, institutional investors and venture capital companies have much higher expectations, with a short time horizon, for a return of their investments.

Therefore, the cost of M & A’s requires a thorough analysis of corporate synergies, innovative financial instruments and fundamentals, experienced investment bankers and financial institutions, assessment of net present valuation and internal rate of revenue, evaluation of technology and future corporate strategy, top management succession, and ability to transfer technologies across corporate and international boundaries.

GENERAL REFERENCES AND ADDITIONAL READING (Links)

Picture Credit: © Rocksuzi | Dreamstime Stock Photos & Stock Free Images

Entrepreneurs: Their Inspiration, Challenges and Opportunities

By: Michael Kaiser

Entrepreneurs face an arduous climb as they build their business but the view from the top is worth it!

Entrepreneurs face an arduous climb as they build their business but the view from the top is worth it!

From the point of view of our economy’s present and future direction, we can predict that management and executive jobs that lasted or last for more than five years will experience a sea-change in the financial history of our country, to be replaced by interim executives and entrepreneurs. For the purpose of this blog I will cite The Random House Dictionary of the English Language Definition of who is an entrepreneur: “A person who organizes and manages any enterprise, esp. a business, usually with considerable initiative and risk.”

I will propose another definition of what an entrepreneur is: He/She are the creative parents of a startup company. In the case of high-technology products and services, those parents have become the innovation and R&D sources of the New Economy.

By the aforementioned dictionary definition, entrepreneurs are driven by deep personal convictions, the main one being the vision of a unique opportunity to be successful in their career choice, as well as financially so. They are also driven by the challenge of their essential need to work after the collapse of job opportunities stemming from an economic recession.

In the search for a better understanding of the entrepreneurial ethos, I came across many useful and diverse points of view, some of which are listed for further reading in the Other References section. Kelly Spors, a staff writer for the Wall Street, in a 2009 edition of the WSJ (notice the start of the Great Recession), asks prospective entrepreneurs ten interrogative and advisory key questions in “So, You Want to Be an Entrepreneur”:

1. Are you willing and able to bear great financial risk?

2. Are you willing to sacrifice your life style for potentially many years?

3. Is your significant other on board?

4. Do you like all aspects of running a business?

5. Are you comfortable making decisions on the fly with no playbook?

6. What’s your track record of executing your ideas?

7. How persuasive and well-spoken are you?

8. Do you have a concept you are passionate about?

9. Are you a self-starter?

10. Do you have a business partner?

For her full article and the content of those questions, click on:  So, You Want to Be an Entrepreneur

For those who took or are ready to take the entrepreneurial plunge, Mike Michalowicz in his American Express’ Open Forum article “The 7 Most Common Money Mistakes That Entrepreneurs Make”, warns them in this order:

1. Overhead investments

2. Underestimating miscellaneous expenses

3. Not testing before investing

4. Purchasing extravagance

5. Tax avoidance

6. Spending on do-it-yourself projects

7. Hiring before you can afford it 

To read the full article, click on: The 7 Most Common Money Mistakes That Entrepreneurs Make

Finally, the following is an abridged version of a recent article by Bill J. Bonnstetter, which addresses the skills and performance of entrepreneurs from a useful statistical point of view:

“After assessing the subjects on their personal skills and comparing their performance against a control group, we found a certain set of skills were the most predictive of an entrepreneurial mindset. In fact, by examining these five distinct personal skills alone, we were able to predict with over 90 percent accuracy people who would become serial entrepreneurs.  HBR ChartThe quality serial entrepreneurs displayed above others were persuasion, or the ability to convince others to change the way they think, believe or behave. Persuasion for this study was defined as the ability to persuade others to join the mission. In the study, this was uncovered by ranking on a scale of 1 to 6 prompts such as: “I have been recognized for my ability to get others to say yes,” or “I have a reputation for delivering powerful presentations.” Unquestionably entrepreneurs need to excel at persuasion, whether to recruit a team or get buy-in from investors and stakeholders.”

To read the full article, click on:  New Research: The Skills That Make an Entrepreneur

Further Reading:

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Startups and the Role of the “Other” Development

Business people

There IS a difference between Business Development and Corporate Development

By: Michael Kaiser

It is an accepted fact that Business Development is not the same as Corporate Development, although they may (or can) intertwine. Even today, business development stands as a euphemism for sales and marketing, but especially in the case of high technology that definition is less acceptable and more complex. Whereas business development is an organic growth, corporate development’s inorganic role is the opposite, with its emphasis on mergers and acquisitions, alliances and joint ventures.

What is Corporate Development?
There are several definitions of Corporate Development but the following ones address the essence of this subject:

A) Corporate Development applies to planning and strategies that assist a company to achieve its goals (Wise Geek -1)

B) Corporate Development refers to the planning and execution of a wide range of strategies to meet specific organizational objectives (Wikipedia – 2)

C) Corporate Development encompasses the various facets of the corporate portfolio, growth, and strategy. (Boston Consulting Group – 3)

Does a startup need a Corporate Development team?
The answer could be “No and Yes”.

“No” because the entrepreneur(s) behind the birth of a new company based on their vision, initiative, creativity, technology, personal values, trade connections, etc. are building their product and/or service offering on the premise that the growth of their business is dependent on sales and marketing. At the onset of a startup, its actions will resemble more those of guerrilla warfare than those of a strategic military operation. And therefore…

Yes” because a lack of growth, or inversely, an unexpected growth demand requires the help of seasoned experts for corrective advice to prevent mistakes and steer the company towards success. And that’s where the professional corporate colonels and generals devise the client’s strategies.

More importantly, a primary reason a startup has to deal with a corporate development team is the need for investment sources, such as venture capital and crowd funding described as the “the collective effort of individuals who network and pool their money …to support efforts initiated by other people or organizations… in support of a wide variety of activities, startup company funding, inventions development, scientific research…  Crowd funding can also refer to the funding of a company by selling small amounts of equity to many investors.” (Wikipedia – 2)

Corporate development strategies
The strengths, weaknesses, opportunities and threats (SWOT) analyses of startups, mid-sized or large companies is just one basic tool used by corporate development professionals in order to objectively determine and address the challenges and opportunities of new technologies, products and services. Here is a brief example provided by a consulting firm on the subject of some critical questions for an alliance or joint venture case  (Boston Consulting Group – 3):

  • In which areas—geographies, product lines, or functions—might an alliance or joint venture make sense? Is it better than an outright acquisition?
  • For a given opportunity, who are the right potential partners?
  • How can we prepare for alliance or joint venture negotiations—for example, for value capture and split?
  • How can we ensure constructive management and decision making in the alliance?
    • How can we set up an active joint-venture-and-alliance portfolio-management process for evaluating strategic options?

Another consulting firm defines corporate development as a function with three features of excellence (Ernst & Young – 4):

  • Strategic alignment with broader business goals
  • Well-documented transaction processes
  • Close relationships between corporate development and the rest of the organization

The bottom line
As social media, software and hardware applications, local and global connections and narrower opportunity and time horizons emerge due to advanced technologies, startup companies in the life sciences and other high technology sectors have to increasingly depend much earlier on the role of professional corporate development working in unison with a company’s organic business development in order to sustain their financial and market viability.

References

  1. Wise Geek (http://www.wisegeek.com/what-is-corporate-development.htm)
  2. Wikipedia  (http://en.wikipedia.org/wiki/Corporate_development)
  3. Boston Consulting Group (http://www.bcg.com/expertise_impact/capabilities/corporate_development/default.aspx)
  4. Ernst & Young (http://www.ey.com/GL/en/Services/Transactions/Toward-transaction-excellence–The-DNA-of-the-corporate-development-function)

Suggested reading

  1. Deloitte (http://www.deloitte.com/view/en_US/us/Services/Financial-Advisory-Services/Corporate-Development/696435131bc16310VgnVCM1000001a56f00aRCRD.htm)
  2. Forbes Magazine: (http://www.forbes.com/sites/scottpollack/2012/03/21/what-exactly-is-business-development/)

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Customer Engagement: A Startup Secret Weapon

man with coffee, customer engagement

Never underestimate the power of sharing a cup of coffee!

By Andrew Johnson, Ph.D.

Why now
Although this may seem counterintuitive, it is vital to begin customer engagement activities long before you have a product to sell to them.  This is especially true when you have an innovative new concept and will potentially be first to market.  Failure to engage with your customers early will more often than not lead to, at best, wasting a lot of time and effort working on features that are unimportant to your customers and at worst, launching the wrong product.

The value of a good relationship with your future customers
Customer engagement is not marketing.  It is any activity that fosters two-way communication with your customers.  This is where you will find out exactly what features of your product will be most important and also who most values them (customer segmentation).   The reason that it is critical to begin doing this early is that the insights you gain from your future customers will allow you to more accurately determine the critical product specifications that will delight your customers when you launch.

Some Customer Engagement Tactics:

    • Face-to-face meetings
      This is the best way to confirm that your product and its feature set is right for your customer.  You get the most information this way and non-verbal reactions to your product or feature set proposals are worth the time and effort that this method requires
    • Phone feedback
      Follow-up phone conversations with customers that you have already met face-to-face.  This can be a good way to validate any changes to your product concept that you made based on the feedback you received from your prior prototype
  • Social media
    Start and maintain a blog to get additional and ongoing feedback.  (Be sure that you allow commenting and respond to those comments – remember this is a conversation).

    Share your concepts on a short YouTube video (2 – 3 minutes max.) and end with a question, your website and e-mail contact info.

    Consider setting up a Facebook page for the business and initially use it to drive traffic to your website and blog.

    Use Twitter to stay ‘in-the- know’ of late breaking changes in your industry by following Key Opinion Leaders.  Don’t just lurk, ask questions.

    Use LinkedIn to find new people to connect with that could become customers for you.  Once you think you know who your customer is, use LinkedIn to help you connect with them and then schedule a time for a face-to-face or phone conversation.

Get started now
Ideally, you will begin engaging with your customers prior to any alpha testing.  Start now because the earlier you start the better you will limit the costs and delays of rework.    The company leadership should be conducting these and ideally the Founder/President is part of this effort as well.

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